Field Service Solution
About the Client
Path-Tec is a leading provider of specimen management solutions including specimen collection kit design, production, distribution, tracking and software management systems. They work with laboratories to design kits that assist with proper specimen collection and provides tools to track supplies and specimen. They are based out of Columbus, Georgia, USA.
The client has delivery personnel (couriers) visiting the field to collect specimens from patients and then delivering them to the laboratories. Everyday each courier receives a job list which contains the details of the sample collection and deliverables for the day. This entire process was handled manually in a paper-based approach. This process however, was making it difficult for the client to track courier runs and to optimize visits to reduce cost.