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Empowering Workforce Management through Mobile Field Service Application

by (August 20, 2013)

Technology has advanced in many ways and is increasingly impacting all industries. Right from retail, banking, education, logistics, healthcare, media, entertainment and more recently logistics and manufacturing companies are recognizing the importance to go mobile. The new mobility trend, to enable workforce (by various organizations) is driving mobile ecosystem members to implement enterprise mobility applications across functions. Some of the popular enterprise applications include – financial dashboards, HR portals, Operational dashboards, CRM systems, Fleet management systems, Expense tracker, Asset tracking & facilities management, Field service gathering & managementand many more.
In this article, we would like to explain one of the imperative enterprise mobile applications used in several industries by staff while at field i.e. the mobile field service application.

What is a Mobile Field Service Application?
Mobile Field Service application primarily allows service executives/engineers to schedule appointment, optimize customer service visits based on location and maintain & update service/order status. This application is mainly useful to streamline service process, provide corporate information needed by staff when they are out of the office and for managers to track their service staff while at field.

How is this Useful?
This application allows field service engineers to be connected with their co-workers and customers at all times and by taking advantage of the mobile platform – access data from anytime, anywhere from any device in a secure manner.

What are the Key Benefits?
There are several advantages of mobilizing your service executive while at field. Some of the primary reasons are:

  • Improves productivity
  • Saves cost
  • Enables faster communication
  • Enhances customer satisfaction

Case Study

Here is an example of mobile field service application implemented for one of our customers.

Oracle E-Business Platform by RapidValue SolutionsRapidValue implemented a mobile field service application using Oracle E-Business Platform for a large consumer electronics manufacturer based in Canada. Oracle E-Biz Platform from RapidValue is a suite of highly customizable Oracle modules available on mobile devices. The platform mobilizes the Oracle ERP systems located in client’s organization. The mobile client is developed using Oracle ADF technology, therefore it is compatible across mobile platforms. The platform includes pre-built applications like Field Services, Inventory & Purchase Order (PO) Receipt Management, Quote & Sales Order, HR & Expenses etc.

For this client, RapidValue implemented an end-to-end native tablet field service application. We designed the user interface (UI), developed the application, integrated to their ERP systems and deployed the high quality application successfully on time. This application extends Oracle Field Service module and enables looking up – task list, service request, product information, customer details; update debrief and task status etc.

Some of the key features and functionality include:

  • Capture an image of the defect and create ad-hoc service request
  • GPS based location tracking for services due near a customer
  • GPS route navigation for field service engineers
  • Bar code scanning of inventory
  • Signature capture for customer approvals and sign offs
  • Real-time service request management
  • View inventory stock levels and generate alerts
  • Create procurement requests from the field etc.

To know more about the solution download the case study.

Kavyanidhi Narayan

Marketing Manager, RapidValue Solutions

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