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Google Android Wear and Field Service

by (March 24, 2014)

ImageAndroid wearable devices market may have had a modest start but that does not seem to deter the global mobile giants from entering the market. Samsung is already in the market. Moto 360 has just come in. These are early days for Android Wear (the first operating system made exclusively for smartwatches) but we could still think about a lot of things that could find real-world applications. Technology is after all about transforming yesterday’s science fiction into today’s reality.

While building the application for field service technicians, our team took a step further to explore how some of the features in a field service application could be extended into the Android Wear. A variety of features that the Android wear provides along with a field service mobile app could prove handy on the field.

  1. Information on the move
    The first thing on the field is how to manage the data flow, how to manage schedules and optimize the plan for a day. Android wear ensures that the user is always connected and has access to any information required.
  2. Notifications
    The notifications about new tasks and jobs are made available on the move. The base station which receives the maintenance calls can make the changes in the daily plan based on the priority and this information can be relayed to the field technicians in real-time enabling quick change of plans.
  3. Re-route with Google maps
    Enables the user to make decisions on, optimizing the tasks, so that the technician can make alternate plans and intermediate stops based on the priority of the job. Google wear also means that the user will get directions to priority tasks at changeover stops and stations.
  4. Extending Senses
    Click photos, scan barcodes and compare pictures. The watch can take photographs for warranty claims. Make comparisons between a normal equipment part and faulty part. It can scan barcodes enabling the technician to get the service history of the equipment in case of a routine maintenance. What more, the equipment owners can grant conditional access (date/time based) to the premises based on barcodes on the technician’s watch.
  5. Always Connected
    The camera and Internet connectivity can be used to contact subject matter experts to request assistance on complex assignments. A two-way video chat ensures that the technician gets the best advice on the field and the turnaround times for tasks are lower.
  6. Time Tracking
    The wear will enable the base station to see the technicians on a real-time basis and can make changes to the tasks and assignments on a real-time basis. This changes could be done using a routing software that optimizes the mileage or on priority of the requests, and then streamed real-time to the field service technician.

To learn more on Google Android Wear read on Android Wear explained: What to expect from Google’s Smartwatch OS and to know more on how it can be enabled with field service mobile application write to us at pm@rapidvaluesolutions.com

Prashob Sivasadan
Project Manager, RapidValue Solutions

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