The client wanted to mobile enable their field service technicians. They wanted native (iOS and Android) applications which would integrate to Oracle EBS and a responsive web application with could be accessed through any device. The client wanted to develop an application which would enable their field technicians to view tickets, update, resolve tickets & ensure a timely response to their end customers.
The client also required an admin console for the managers. The admin would be able to optimize resources as per the location, schedule the resource and tasks assigned to technicians. The solution would also have security features like retag device user, wipe off device contents, force log off a user etc.