Native Mobile App Development Compliant with Regulatory Standards

About Client

The client is a global leader in powering mobile payment services, serving over 4,000 financial institutions across four continents. The company’s real-time platform, built upon an API based services oriented architecture, gives financial institutions a competitive edge by increasing mobile engagement and empowering their customers to personalize, manage and control how payments are made in today’s world of always-on digital commerce, resulting in higher usage of payment instruments while lowering fraud incidents. The client’s platform and diverse set of service modules for cardholders and issuers is driving more than 80% of transactions in the United States that are generated by issuers and processors.

Requirement

The client was looking for a partner who could implement accessibility features to the client’s mobile apps. This included their standalone app, companion app and direct login app. The apps had to be ‘Americans with disabilities’ Act (ADA) compliant and certified for WCAG 2.1 AA standards. The intent of this project is to make the client’s applications accessible to all users. The client also required to develop a Cordova/ionic plugin from their existing iOS and Android native SDK.

Solution

Implemented accessibility features on the client’s mobile apps and ensured their apps are ADA compliant and meets certification standards for WCAG 2.1 AA standards.
Talk back/ Voice Over, Page Grouping, Focus Order features have been set as per WCAG 2.1 Guidelines.
Continuously monitored to ensure the client continue to meet the technical requirements of WCAG 2.1.
Developed Cordova and Ionic plugins for the client’s cross platform mobile application.
Integrated ‘OverappBrowser’ in the plugin to render a webview over cordova UI.
The plugins are reusable components that can access the native-level functionalities allowing the client’s hybrid app to take full advantage of the phone’s functionalities.

Benefits

Digital accessibility for all types of users: The app was made accessible to users with limited vision, hearing and mobility.
Avoid potential lawsuits – A breach of the ADA guidelines could result in fines and lawsuits. Several companies have already had complaints lodged against them for failing to make their online services fully accessible. We have made our client compliant with ADA and WCAG 2.1 AA standards, ensuring they do not get sued.
Provide accessible online financial services to people with disabilities – Offering financial services online by removing barriers to accessibility is an important way to include consumers with disabilities.
Improved performance of the app – Lets users find information they need in a quick and easy manner.
Reduced time to market – speeded up the development process by making the inclusion of enhancements or updates easier and faster.
Reduced business technology investment – Code written for one platform can be replicated for other platforms as well, keeping native attributes intact. Thus providing reusable code across multiple platforms.