Our strategy to help our client to embark on a digital transformation journeycould be split into four key points as follows:
1) Strategize: Consulting assessment to understand their business andprocess challenges, objectives and devise a technology roadmap.
2) Design: Designing multi-tenant cloud-based architecture, DevOpsroadmap, database, UI/UX and scalable secure infrastructure.
3) Engineer: Implementing the two-year roadmap with agiledevelopment, DevOps, automated testing and cloud hosting.
4) Innovate: Partnering with them on business transformation initiativeswith cutting edge technology solutions like IoT solutions.
The business consulting team at RapidValue evaluated and assessed the enterprise infrastructure and prepared the digital transformation roadmap. This involved the assessment of functional business process technology and infrastructure for which the team studied the entire order-to-cash process, the systems involved and the current IT infrastructure. Our focus was on digitizing processes, creating a unified customer experience, DevOps and automation, and on developing connected products. The idea was to build an end-to-end business process solution where there is one centralized solution for all departments. The team decided to streamline the business process flow by eliminating the manual processes involved and integrating the systems to function as one system.
Going by the recommendation of our technology consultants, it was decided to employ mobile and web employment technology.
The plan of action was as follows:
Shifting to the cloud: A unified portal that would be accessible from the web or mobile was hosted on cloud using Microsoft Azure. RapidValue implemented the entire solution which included UI design, application development, integration, and testing.
Efficiency through Multi-tenant architecture: The portal that is hosted in a highly scalable cloud environment allows multiple users to access the portal simultaneously. Multi-tenant architecture provides solutions to other businesses through a Saas based pay-per-user model.
Offering support from A to Z: The account management team at RapidValue worked with the client’s team throughout the engineering and deployment process.
Going by our digital transformation roadmap we were able to achieve the following:
Process Optimization: Real-time availability of reports and instant notifications led to a highly optimized business process.
Improved Productivity and Asset Utilization: With the decrease in time for the order-to-cash process, productivity and efficiency increased. Real-time tracking of assets through GPS ensures optimum asset utilization and in turn results in increasing turnover.
Information Accessibility and Better Customer Satisfaction: The portal is accessible on the web from any device (desktop/mobile/tablet) since it is hosted on the cloud. Better accessibility and faster processing time lead to improved customer satisfaction.
New Revenue Generation Model: The multi-tenant architectural solution provided SaaS based pay-per-user deployment model for their peers which added to the new revenue-generating option.