Requirement
Although the client had been experiencing high growth, they needed to improve their operating margins. They partnered with RapidValue to establish a digital transformation roadmap that would help them compete more effectively in an increasingly challenging economic environment. The client collaborated with RapidValue to drive companywide application of digital technology that would help control and bring together the existing disparate systems within its business process.
Solution
The business consulting team at RapidValue, evaluated and assessed the enterprise infrastructure and prepared the digital transformation roadmap. This involved:
- Functional business process technology and infrastructure assessment – the team studied the entire order-to-cash process, the systems involved and the current IT infrastructure.
- Mobile and web enablement technology recommendation – the team recommended the use of a unified portal, hosted on the cloud using Microsoft Azure. The portal would be accessible from the web or mobile. RapidValue implemented the entire solution right which includes UI design, application development, integration and testing.
- Cloud multi-tenant architecture and database design – The portal is hosted in a highly scalable cloud environment allows multiple users to access the portal, simultaneously. Multi-tenant architecture provides solution to other businesses, through a SaaS based pay-per-user model.
- Project management and governance framework recommendations – the account management team at RapidValue worked with the client’s team throughout the engineering and deployment process.
Results
- End-to-end business process solution – One centralized solution for all departments including sales, finance, equipment management and operations.
- Streamlined the business process flow (Order to cash) – Streamlined the process by eliminating the manual processes involved and integrating the disparate systems to function as one system.
- Process optimization – Real-time availability of reports and instant notifications led to a highly optimized business process.
- Improved productivity – The order-to-cash process time is reduced, thus, efficiency and productivity increased.
- Increased asset utilization and turnover – Real-time tracking of assets through GPS, ensures optimum asset utilization. Thereby, increasing turnover.
- Anytime, anywhere information accessibility – The portal can be accessed on the web from any device (desktop/mobile/tablet) since it is hosted on the cloud.
- Better customer satisfaction – Faster processing time led to increase in customer satisfaction.
- New revenue generation model – The multi-tenant architectural solution provided SaaS based pay-per-user deployment model for their peers, which added to the new revenue generating option.
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