In recent times, regardless of the domain, every company is trying to profit from the automation flow. Automating the service/product will allow the distribution of both quality products and services to be made available at faster rates and also reduces downtime and human error. Automation flow can be quickly applied in front-end applications rather than back-end. This can be achieved by using RPA (Robotic Process Automation).
Robotic Process Automation (RPA), as we all know, is a software-based technology which helps the organization to automate tasks that previously required human action across applications and systems. Robotic automation interacts directly with the architecture and removes the complex system integration required in the project. In real-time, RPA can be used to automate workflow, infrastructure, labor-intensive back-office processes. The main objective of RPA is to get rid of the repetitive and boring clerical tasks performed by humans, with a virtual workforce. It doesn’t require the coding, nor does it require direct access to the code or database of the applications.
A report by Forrester suggests that the RPA software market is set to reach a total of $2.9 billion in 2021. So, what fuels the growth of the RPA software market? Read along to find the answer to this question.
Benefits of RPA
Let us begin by listing down the benefits of RPA that makes it the preferred choice for several organizations.
- Higher Quality: RPA eliminates the chances of human errors and improves compliance. Furthermore, it aids in providing better staff satisfaction through the capacity increase by robotics virtual workforce allowing the staff to refocus on customer service.
- Improved Productivity: With its 24/7 monitoring around the clock without any human error, RPA ensures better performance and higher productivity.
- Cost Savings: It also aids in cutting down costs by reducing the process costs by up to 80%. RPA also ensures payback in up to 3 to 6 months.
- Increased Implementation Speed: RPA ensures fast implementation of new processes, and its re-usable process elements further aid in increasing the speed of implementation.
Leveraging RPA for Better Delivery and Results: A Use Case
In today’s fast-paced climate of industrial processes, one can rely on any of the UI automation tools like Selenium or UFT for automation, due to its stability, feature support, and reliability. Currently, full automation of complex and dynamic tasks like process-development without any human intervention is not possible with UI automation tools. While automation provides predictable, consistent performance, it lacks judgment, adaptability, and logic. While humans provide judgment, adaptability, and logic, they are unpredictable, inconsistent, and subject to emotions and motivation. To overcome human error, we can introduce Artificial Intelligence in the RPA tool.
Recently we came across a project where we had to meet the below-given objectives that are not automatable through UI automation. The company objectives were as follows:
- Execute the bank process and strategies smoothly
- Execute HR processes and audit process
- Resolve employee queries
The HR process plays a critical role in how the organization grows and tells whether a facility is running with a profit or not. To address these objectives, our team advised the company to start using RPA tools to automate the processes within the finance division and HR division. For implementation, their first step was to identify the relevant processes for automation. The main criteria they considered were the process volume, the frequency of process, and the workforce required for the process. Before the company started using the RPA tool, the HR team had to audit different sets of data. The above process took time as one must run reports, audit them, and then format them to analyze exceptions. Also, the team must resolve all employee queries through email before the threshold time. Based on the email from the customer, the employee had to manually create a task and assign the task to corresponding teams for the execution of the bank process.
To deal with these problems, the steps taken were as follows:
- For the Banking process, the content of the email was extracted, and based on the keyword in the extracted data, tasks were created, and the task processes were automated using RPA without any human intervention.
- For the HR and Audit process, all the banking processes were divided into multiple SAP systems to save time and focus on the resulting data. The reports generated by these automated processes then come to the respective teams to handle exceptions manually. Also, the reports could be tracked without the need for the extra manual workforce to track them.
- For Employee Queries, automated response to the email helped the employee to get better clarification and build long term relationships with subscribers with little effort.
With the implementation of RPA, the organization was able to reap several benefits as follows:
- The company started delivering better operational efficiencies, with the production capacity being extended to 24 hours.
- Furthermore, a reduction in employee efforts was observed.
- Constant communication enabled the generation of repeat sales.
- Multiple end-to-end auditing was performed in a matter of time.
- Improvement of customer experience with an increase in human interaction.
How to Implement RPA?
Now that we have discussed the importance of the implementation of RPA, let us discuss how to implement it. For successful implementation and better workflow management of RPA, one must follow the below-mentioned steps.
- Verify the automation opportunities.
- Optimize the identified process.
- Build a business case.
- Select an RPA vendor for implementation.
- Now, start initial RPA bots’ development.
- Finally, expand our RPA scope and continue building RPA bots.
The image below depicts an example of RPA implementation. Take a look at it for further understanding.
If any of the actions fail, the RPA will stop the execution or do the needful (exceptions). At RapidValue, we have automated the account to account transaction, for example, with the help of the “Transfer” keyword. If the email consists of the Transfer keyword, the necessary details, and the amount to transfer, the RPA will automatically transfer the amount from one account to another.
Industries that Benefit from RPA
RPA simplifies processes and helps organizations across various domains to achieve better results. Some of the industries that are ideal for RPA implementation are:
- Financial Services: Uses RPA to boost speed and efficiency to compete with fitches.
- Government: Automates back office/citizen-facing function; federal CIO advancing automation initiative.
- Health Care: Pursues back office and revenue cycle management uses, among others
- Transportation/Logistics: Automates shipping and other document-based tasks.
- Energy: Taps automation in areas from accounting to maintenance to keep the cost in check.
- Communication: Automates repetitive tasks associated with document preparation.
The RPA is a next-generation technology that will help every business across the world in need of an automation system in the future. Its benefit of aiding in increased customer satisfaction will help businesses to grow, increase quality, accelerate production, reduce costs, and will help the company in achieving the goals on time. RPA combined with AI(Artificial Intelligence), and ML(Machine Learning) contributes a lot to the global economic landscape. A prediction by Deloitte states that RPA will supposedly achieve “near-universal adoption” within the next five years. This further re-emphasizes the fact that the implementation of RPA is crucial and is set to reach further heights in the future. Now would be the perfect time than ever for businesses to implement it if they haven’t done it before. As the world gets more competitive, it is technology like RPA that would help businesses gain a competitive advantage.
Senior Software Engineer – Testing, RapidValue